Purchase Motives of Retail Consumers Nanostores: Evidence from Indonesia: Acces la Success

Many researchers have studied purchasing motives at retail hypermarkets and modern retail scales. However, it is still rarely found in micro or nano-scale retail stores though nanostores are much higher, especially in developing countries. Therefore, this study aims to analyze the factors that motivate someone to buy goods at the nanostore. The research was done using the explanatory survey method. The number of samples is 210 respondents. The data were process using confirmatory factor analysis. The research location is in a big city in Indonesia, namely Bandung City. This city is a city of tourism and trade. The results of the study prove that 12 factors determine consumer motives for shopping at nanostores. These 12 factors are grouped into three: product attributes, self-orientation, and service guarantees. Although this study was conducted on consumer nanostores, the study results contribute to marketing theory, where service assurance is an important part of consumers' purchase motives. This study shows the retailers must understand consumers' buying motives and use the results of this study to increase sales turnover. The results of this study, when used by retail entrepreneurs, are predicted to increase customer satisfaction and loyalty. Service guarantees are the main attraction for consumers to shop at nanostores and this is a new thing in the concept of purchasing motives. For the future, it is recommended to continue the study of purchase motives in modern countries. The concept of service guarantee needs to be researched to find out whether service guarantee can increase the loyalty of large, medium, and nanostore retail consumers.

The effect of increasing health disaster risk and public spending on economy conditions: a DSGE perspective

PurposeThe main motivation of the present study is to understand the severity of the effect of health shock on Iran's oil economy and analyze the role of government under these conditions.Design/methodology/approachDynamic stochastic general equilibrium (DSGE) models can show the precise interactions between market decision-makers in the context of general equilibrium. Since the duration of the virus outbreak and its effect on the economy is not known, it is more appropriate to use these models.FindingsThe results of the survey of hands-on policies scenarios compared to the state of hands-off policy indicate that the effect of government expending shocks on the economy under pandemic disease conditions has much less feedback on macroeconomic variables.Originality/valueAs a proposed policy, it is recommended that the government play a stabilizing role under pandemic disease conditions.Key messages There is no study regarding health shock and its economic effects in Iran using DSGE models. Also, in foreign studies, the health shock in an oil economy has not been modeled.The general idea in the present study is how the prevalence of a pandemic infectious disease affects the dynamics of macroeconomic variables.In three different scenarios, according to the persistence of health disaster risk and the deterioration rate of health capital due to this shock, the model is simulated.In modeling pandemic diseases, quarantine hours are considered as part of the total time of individuals.According to the research findings, it is recommended that the government, as a policy-maker, play a stabilizing role under pandemic crises conditions.

The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry

Sustainable development integrates business, environmental, and social objectives into a unified effort to achieve a common goal. Sustainable customer relationship management (CRM) combines company strategy, customer-focused business processes, and computer technologies. From the consumer's perspective, it lowers psychological, energy, time, and other costs;from the company's perspective, it offers a means of engaging with customers to build lasting and reliable relationships. The sustainable CRM program provides advantages to businesses in various industries, particularly online commerce. It alludes to a comprehensive strategy that promotes solid interactions between buyers and sellers of goods and services. Since current customer retention is less costly than new customer attraction in competitive markets, especially online shopping, identifying the factors affecting relationship management with stable customers is essential. This investigation intends to evaluate the effect of the use of management information systems (MIS), as well as insights on employee behavior and knowledge, and customer behavior (satisfaction and loyalty), on the effectiveness of sustainable CRM in online shopping. The model is validated using the PLS–SEM technique, and study sample of 293 employees and managers from private organizations. According to the results, the MIS, employee behavior and knowledge, customer satisfaction, and customer loyalty influence the effectiveness of sustainable CRM in online shopping. Furthermore, employee behavior and knowledge positively moderate the relationship between customer loyalty and the effectiveness of sustainable CRM. However, the moderating role of employee behavior and knowledge on customer satisfaction and the effectiveness of sustainable CRM is not confirmed. Overall, taking these characteristics into account might help organizations to take significant steps toward increasing the efficacy of sustainable CRM.

IoT-Based E-Parking System for Multiplexes and Shopping Malls

This paper helps in automating process of car parking in shopping malls. It helps in making parking more efficient by burning of less fuel. This system is useful for places with large number of people considering less people-to-people contact considering Covid Pandemic and making a safe system for minimal infection transmission from people to people. This paper aims at developing a IoT-based E-parking system. This project uses Micro-controller (ATtiny85) for controlling of sensors. Set of multiple ultrasonic sensors are put on ceilings per floor with multiple slots for detection of vehicles in parked spaces with threshold set for cars. Multiple Wi-Fi modules are used for wirelessly uploading the values of vehicles parked in different floors to cloud from where the Wi-Fi module at entrance extracts data and displays on central display at entrance for assigning empty parking slots to new vehicles on arrival. Entrance display displays number of empty slots on every floor to new customer entering mall parking system. This project achieved objective of making a system which can be used in times of Covid-19 for better safety of people. This paper has been able to achieve its main objectives of making a safe, affordable, scalable parking system which can be used in shopping malls and multiplexes. It can be scaled to large usable parking systems using better sensors and better computing devices. It can provide means of work or business to youth of city for building and selling smart vehicle parking systems and deploy them to multiple malls and multiplexes using help from staff and sell at affordable rates. It can also help make more customizable and modular smart parking systems tailored to use of system in any buildings. Arduino IDE has been used for uploading code to cloud modules in project. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Post-pandemic revisit intentions: how shopping value and visit frequency matters

PurposeThis paper examines the effect of shopping value (utilitarian, hedonic and social) on shopping satisfaction and store revisit intention in the post-pandemic phase. Additionally, the authors investigate how shoppers' COVID-responsible behaviour and visit frequency are contingent on their shopping value evaluations.Design/methodology/approachData were collected (n = 527) using the store intercept method during March 2022 (a recovery phase from the third wave of COVID-19 in India). The authors adopted structural equation modelling to test the proposed model.FindingsShopping values significantly impacted shopping satisfaction and store revisit intentions. The effects of utilitarian and hedonic value on satisfaction were stronger for frequent shoppers than infrequent shoppers. While utilitarian value contributes to stronger satisfaction of COVID-responsible shoppers, COVID-non-responsible shoppers are better satisfied with social value. The impact of hedonic and social value on satisfaction has reduced significantly from the pre- to post-pandemic phase.Practical implicationsPractising managers should recognise that positive shopping value evaluations are important for generating satisfaction. Notably, the utilitarian value becomes more important in times of environmental exigencies. The study provides insights to devise strategies to attract and retain frequent shoppers who are major contributors to the store's profit.Originality/valueThis study is one of the few studies which focuses on in-store shopping and consumers' shopping value evaluations in a COVID-19 recovery phase. This study is one of the first that compares the post-pandemic shopping value judgement to a pre-pandemic phase. The authors provide valuable insights into store revisit intentions of shoppers who behave responsibly in a challenging environment.

Do Perceived Risk and Non-pharmaceutical Intervention Affect Consumers' Intention to Visit Shopping Mall during the Covid-19 Pandemic?

Most research on mall visit intention emphasized the store atmosphere and shopping values. In the current situation of the COVID-19 pandemic, consumers may postpone visiting shopping malls due to health risks. A limited number of studies consider risk perception as the antecedent of shopping mall visit intention. Furthermore, even though the role of non-pharmaceutical intervention is relevant to the context of the COVID-19 pandemic, only a few studies are looking at this variable as the antecedent of behavioural intention. This paper aims to understand customer intention to shop in malls despite the COVID-19 social restrictions. This research extends the theory of reasoned action by attaching two dimensions of perceived risk, namely cognitive and affective perceived risks, and non-pharmaceutical intervention. Samples of 180 respondents in Greater Jakarta, Indonesia, were selected using snowball sampling. Their responses were analyzed using partial least square structural equation modeling. The findings showed that attitude was the most potent influencing variable to mall visit intention. Moreover, this study found that cognitive perceived risk influences attitude, subjective norms, and non-pharmaceutical intervention, while affective perceived risk only influences non-pharmaceutical intervention.

Latin American Shopping Centers are "Staying Alive"

Argentina suffered a return of socialism and a populist government, political unrest and untamed inflation fueling an exodus of global retail brands (tenants). During my sabbatical, my "Feet were on the Street," as I visited approximately 70 shopping malls in five countries and conducted qualitative interviews with shopping mall owners, brokers for the "marks"(retail brands/tenants), managers, real estate attorneys, retail trade associations, investment groups, and real estate professors. When I teach commercial leasing I discuss the codependent relationship between the parties to the Lease, the shopping center Owner, Tenant, and the "hidden" party to the Lease, the Lender. [...]Latin American shopping mall owners are nimbler and more flexible to make decisions because they do not need Lender permission.

SURVIVING THE NEW-NORMAL: A STUDY ON PHYSICAL SERVICESCAPE AND VISITOR BEHAVIOR IN QUICK-SERVICE RESTAURANTS IN MALLS IN SURABAYA, INDONESIA

Purpose - The "new normal" is the period of adaptation during the pandemic COVID -19 that affects both daily and economic activities, leading to the application of strict health regulations in public places such as shopping malls, tourist sites and gastronomic areas. The appearance of the physical service landscape is adapted to the new normal health regulations. The aim of this study is to firstly investigate the influence of the new regulations with the mediating variable of physical service landscape on QSR visit intention. Second, this study aims to examine the influence of Theory of Planned Behavior (TPB) on QSR visit intention. Design/methodology - This study uses convenience sampling on mall visitors in Surabaya who also visit QSR during the COVID-19 pandemic, starting from July to December 2020. The study sample is 313 visitors which are acquired through questionnaires distributed both online and offline. The data will be analyzed using the technique PLS-SEM 3.0. Findings - Firstly, in the direct path, the results showed that the new-normal regulation significantly influences physical servicescape (exterior design, interior design, and QSR location). Secondly, TPB, which are attitude, subjective norm, and perceived behavioral control, significantly influence QSR visiting intention. In the indirect path, new-normal regulation significantly influences visitors' intention towards the mediating variable of interior design, while in contrast exterior design and QSR location do not significantly mediate. Originality - This study specifically discusses the changes in the design of the physical service landscape since the implementation of the new-normal regulation caused by the COVID-19 pandemic, which both directly and indirectly influences the behavior of visitors in public areas. Research implication/practical implication - In terms of literature, this study contributes to a deeper understanding of the healthcare service landscape, which interacts with both architecture and marketing, in terms of individual behavior. Furthermore, this study practically helps mall management in deciding the marketing strategy and QSR outlet management to survive in the pandemic by following applicable healthcare protocols.

Crowd and Group Detection in Shopping Centre Using Mask R-CNN

This paper presents a mask R-CNN model and a dataset to detect crowd and group of people in one of the shopping areas in Indonesia. The dataset presented is the real condition of people behavior during Covid-19 pandemic. The dataset created have a total of 760 Pictures with more than 4500 total annotated objects classified in three classes (Person, Group, and Crowd) that is divided into train, validation, and test dataset. The model then created using Mask R-CNN with Resnet 101 Backbone using COCO Pre-weight. Using a dynamic learning rate, the model has an accuracy of 88.35% and 0.772 validation-loss while tested on test dataset. Our contribution includes creating a workflow of mask R-CNN implementation that could be implemented in various shopping centers and a Crowd detection model that can be use to create an automatic monitoring system. © 2022 IEEE.

Impact of Covid-19 Pandemic on Cross-Border Cooperations: Focusing on Local Products and Values

. The COVID-19 pandemic has several effects not only on our daily routine but also on world economics, politics and the environment too. The long termeffects of the pandemic are unpredictable yet. Preferences of online shopping were predictable and obvious. To avoid crowded shopping centres many people chose the advantages of online shopping. The new situation changed the buying behaviours and the selling behaviours too. The relations between the countries have also been re-evaluated, thus cross-border co-operation has changed. The present study discusses how the pandemic changed the situation of local production and its distribution especially in the field of cross-border co-operations. The authors briefly describe the impacts of COVID-19 on local values, which is coherently linked to local products and local foods.

Students’ future on hold as govts put malls before schools

Speed read Foundational years of schooling vital for overall development Lack of digital infrastructure impedes remote learning Children’s education a priority for most parents in the region A “generational catastrophe” looms as governments prioritise opening of malls over schools, resulting in huge learning losses with some 117 million children globally still affected by full school closures due to COVID-19 lockdowns, according to the UN Educational, Scientific and Cultural Organization (UNESCO). Lost formative years Children have missed the hands-on experience of learning and face-to-face engagement with teachers. Since the onset of the pandemic, schools have been completely closed for an average of 16 weeks in the Asia Pacific region comprising 47 countries. If partial closures by locality or educational level are factored in, the average duration of closures represents 29 weeks across the regions, according to the latest data from UNESCO’s HQ’s Global monitoring of school closures. A UNESCO study shows that over 100 million children will fall below the minimum proficiency level in reading due to the impact of COVID-19 school closures.

Ageing consumers and e-commerce activities

Technology, and particularly the internet, has transformed consumer and business behaviours. An ageing population is impacted by these contextual and operational changes. Understanding these impacts within an ageing population is important for businesses, organisations and individuals, and their e-commerce activities. Our study increases understanding about the online behaviour of older consumers. Our research question is: what is the impact of age and individual and household characteristics on the online behaviour of older consumers? This is important given the increasing assumption that all consumers are digitally enabled. We use data from the first wave of an innovative longitudinal study in Scotland (HAGIS – Healthy Ageing in Scotland) to explore ageing consumers and e-commerce activities. The United Kingdom (including Scotland) is the world's third largest e-commerce market, thus providing a suitable context. Our findings point to a shifting relationship between ageing consumers and e-commerce activities. Age is related to e-commerce activities but the ‘break-point’ for these activities is older than normally identified in academic and business practice. Sex is not a differentiator of activity but marital status is. Age and the contextual situation impact e-commerce, and have implications for access and capability, and link to questions over isolation. Important issues are raised for business and organisational practice, around service and other delivery for older people.

Tourism and Authenticity: Analyzing Retail Change in Lisbon City Center

Retail is one of the defining elements of urban spaces. The study of commerce is largely based on its evolution and how it relates with urban environments. Currently, with the advent of mass tourism, there has been an adjustment in the commercial fabric of the area’s most sought after by tourists. Among these latter areas, the historical centers of commerce stand out. The first objective of this research is to analyze the modern evolution of the commercial fabric of Lisbon by comparing the city center with the rest of the city. For this goal, I use a quantitative approach through the quotient location for specific retail typologies. The results show dissimilarities that are associated with the geographical location of retail, which vary according to the different retail typologies being analyzed. The second goal is based on the assumption that the mere analysis of the evolution of the retail typologies is limited in the context of tourist cities. Considering this matter, a qualitative method (photo analysis, conceptually supported by the concept of authenticity) is used. The results show the usefulness of the concept of authenticity to apprehend and discuss how retail is reacting to the tourism industry, thereby contributing to the transformation of the city center into a leisure and entertainment destination.

Investigating Customer Behavior of Using Contactless Payment in China: A Comparative Study of Facial Recognition Payment and Mobile QR-Code Payment

Emerging technologies have made tremendous changes in people’s daily lives, and they have profoundly influenced their economic and consumption activities. Recently, the COVID-19 pandemic has also drastically increased individuals’ usage of contactless payment technologies, such as mobile and facial recognition payments, which has accelerated the transformation of digital transaction services in China. In this study, the findings show that perceived usefulness, perceived ease of use, and service security can affect the perceived value and user satisfaction of using contactless payment. Moreover, a higher perceived value and satisfaction level may encourage more post-adoption behaviors, such as continuous and habitual usage of contactless payment methods or encouraging others to use contactless payment methods via word-of-mouth;however, perceived value did not have a direct effect on continuous usage. In addition, there are certain differences in user behavior depending on whether facial recognition payment or mobile QR-code payment is used. For QR-code payment users, overall, their satisfaction and post-adoption behaviors are more strongly bonded with each other compared with the behaviors of facial recognition payment users. This study has generated more information and insight into the transformation of digital payment and can help managers align their strategies more efficiently in the post-pandemic era.

CONSUMER BUYING BEHAVIOUR TOWARDS E-COMMERCE DURING COVID-19

The nature of the job and the impact of E-commerce businesses on consumer behavior are pushing widespread use of consumer behavior analysis as a way of attracting new customers and enhancing their shopping experience. There has been a noticeable shift in shopper attitudes and buying behavior, however, the majority of these are expected to persist post-pandemic. The lockout has compelled customers to reconsider their buying behaviors, which include cost awareness, a preference for neighborhood things, and an emotional shift toward online commerce. The Influence extent has the epidemic shifted consumer purchasing behavior toward internet purchases. So that approach, traditional or online, is more likely to be followed during a pandemic. They are content with e-commerce websites and their offerings.

IMPACT OF COVID 19 ON RAKUTEN BUSINESS RESULT

Purpose - the aim of this paper is to analyse the business efficiency of the Rakuten platform at the beginning and during the Covid 19 crisis. Methodology / Design - research and analysis are based on secondary research published in Annual Report Corporation as well as in other relevant scientific sources. The research is divided into three basic parts that can be individually compared with the results of research on other platforms in the pandemic period. The results - the results of the research proved the strong impact of the Covid 19 pandemic on the overall business result. The analysis of financial items, as a quantitative part of the research, needs to be compared with the results that the platform achieves in the development of business activities in order to obtain a complete picture of the business. Conclusion - the platform has achieved negative financial results in the last two years, but the number of users is still growing, which leaves room for financial recovery. In addition, the platform develops new technologies and business models from which it expects revenue in the future.

New Design Proposals for Shopping Centre Structures as a Result of COVID-19

The COVID-19 pandemic, declared a pandemic by the World Health Organization, continues to be a serious threat to life. There is considerable anxiety due to the rapid spread of the disease and the continuous increase in patients and deaths. It is known that architecture changed significantly in various periods due to similar concerns. The study examines the effect of the COVID-19 process on architecture and provides design suggestions related to shopping centre designs, especially in the Mediterranean climate. The study will examine shopping centres, where users access spaces with many different functions simultaneously, investigating the harmful effects of the COVID-19 pandemic on architecture and propose new solutions by including users in the study. The survey method was used and analysed in the SPSS program. As a result, it is believed that this study will produce architectural solutions to the problems caused by COVID-19 and constitute a source for new research.

Effectiveness of Epidemic Control in Shopping Centers Based on Anylogic Platform: A Case Study of Handan Weilaishi Shopping Center

From the perspective of COVID-19's prevention and control, to test effectiveness of existing control measures for shopping center buildings, taking Weilaishi Shopping Center of Handan City as an example, Anylogic software is used for analogue simulation of the whole shopping process. According to existing control means of Weilaishi Shopping Center, the model sets three different simulation conditions: "no control state", "restricting entrance and exit opening" and "increasing epidemic prevention distance". The epidemic prevention effects of different control methods are intuitively displayed through the simulated output thermal diagram and the statistical diagram of the number of infected people. The results show that restricting the opening of entrances and exits can reduce the number of infected people by 36%, and increasing the epidemic prevention distance can reduce the number of infected people by 89.8%. Both control methods can play a certain epidemic prevention effect. [ FROM AUTHOR] Copyright of Journal of Landscape Research is the property of WuChu (USA - China) Science & Culture Media Corporation and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Could a Retail-Less City Be Sustainable? The Digitalization of the Urban Economy against the City

This article tries to imagine the possible future retail-less city and its sustainability, combining some theoretical approaches with the initial data obtained from an analysis of Barcelona and Catalonia. The retail-less city is based on the idea of a city in which all the brick-and-mortar stores have closed as a consequence of the growing virtualization of retail. The hypothesis is based on the contemporary theory of planetary urbanization and its implications for the popular relationship between retail and the city. First, the study analyzes the relative weakness of the current retail theories and the spread of certain terms that have not succeeded in becoming real concepts. Second, the research attempt to find a possible definition of the retail-less city based on the increase of brick-and-mortar store and bank branch closures in Barcelona and Catalonia. Then, it explores some alternatives in urban policies and planning, using examples from Barcelona. Finally, the conclusion returns to the contemporary theories on globalization and planetary urbanization.

Assessing Customer Preferences for Shopping Centers: Effects of Functional and Communication Factors

Retail companies operating in Lithuania are very important for the national economy. Domestic consumption has remained one of the most important drivers of Lithuania’s economic development. The objective of this article is to investigate the customer preferences and to identify selected factors of shopping centers in Vilnius, Lithuania. The study of Vilnius shopping centers is based on a complex model that integrates the following factors: shopping center goods and services, customer service, image factors, physical factors, situational factors and demographic characteristics of target consumers. Expert interviews aimed to determine the customer preference factors by perception of professional experts in relation to the phenomenon under study. The consumer survey questionnaire focuses on all the identified factors that determine the choice of a shopping center. This article identifies theoretical factors for the selection of retail shopping centers, reviews the market trends and peculiarities of Vilnius shopping centers, evaluates the factors for the selection and assess functional, emotional and communicational consumer preferences for the choice of Vilnius shopping centers.